CAR park firm NCP is not alone in relying on a computerised voiceto deal with its customers.
While the Gazette experienced similar problems to Mr Dickmanafter making a test call to NCP, we also found other companies thathave apparently chosen to trim back call centre costs by installingspeech recognition systems.
We tried to book a train ticket from Ingatestone to Chelmsfordthrough National Express East Anglia, with ridiculous results.
After spending more than six minutes on the phone to a machine atthe rail firm, …
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